Terms and Conditions

This website (Site) is operated by Aely Group Pty Ltd T/A Rallo (ABN: 11 690 198 871) (we, our or us). These website terms of use (Terms) apply to your use of, and access to, the Site.

By using Rallo, you agree to these Terms.

If you do not agree, do not use Rallo.

1. About Rallo

Rallo is a pickleball app designed to help players track games, record scores, earn XP, complete training drills and play socially with friends.

Rallo is built for fun, social and recreational use. It is not an official pickleball ranking body, competition organiser or tournament platform unless we clearly state otherwise.

2. Who can use Rallo

You may use Rallo if you are legally able to agree to these Terms.

If you are under 18, you should use Rallo with permission from a parent or guardian.

If you are a parent or guardian and allow a child to use Rallo, you are responsible for their use of the app.

3. Your account

To use some features, you may need to create an account.

You agree to provide accurate information and keep your login details secure.

You are responsible for activity that occurs through your account, unless the activity was caused by something outside your control.

You must not create fake accounts, impersonate someone else, manipulate scores or misuse the app.

4. Your profile and username

You may be able to create a player profile, username or display name.

Your username may be visible to other users, including friends, players in your group, ladder members or people you invite.

You must not use a username or profile content that is offensive, misleading, abusive, discriminatory, unlawful or infringes someone else’s rights.

We may remove or change usernames or profile content if we reasonably believe they breach these Terms.

5. Game tracking and scores

Rallo allows users to log pickleball games, scores, match results and related activity.

You are responsible for the accuracy of the scores and information you enter.

Rallo does not verify every game, score or result.

Scores, match results, XP and ladder positions may be adjusted, removed or corrected if we reasonably believe they are inaccurate, duplicated, abusive, manipulated or entered in error.

6. XP, ranks and rewards

Rallo may allow users to earn XP, ranks, badges, streaks, achievements or other progress markers.

XP and in-app progress are for entertainment and motivation only.

XP has no cash value unless we clearly state otherwise.

We may update, rebalance, reset or change the XP system, ranks, badges, rewards or scoring rules from time to time.

If Rallo runs prize draws, competitions or promotions, separate terms may apply.

7. Training drills and activity content

Rallo may include drills, training suggestions, warm-up ideas or activity prompts.

This content is general information only. It is not professional coaching, medical advice, physiotherapy advice or health advice.

You are responsible for deciding whether a drill or activity is safe and suitable for you.

Stop any activity if you feel pain, dizziness, discomfort or unsafe.

You should seek professional advice before starting physical activity if you have an injury, medical condition or concern.

8. Social features, friends and ladders

Rallo may allow users to invite friends, join groups, create private ladders, compare progress or view shared activity.

You agree to use social features respectfully.

You must not harass, bully, threaten, abuse, spam or target other users.

You must not post or share content that is unlawful, offensive, discriminatory, sexually explicit, violent, misleading or harmful.

We may remove content, restrict access, suspend accounts or remove users from social features if we reasonably believe there has been misuse.

Apple’s App Review Guidelines include requirements for apps with user-generated content, including moderation and reporting mechanisms where relevant.

9. Acceptable use

You must not:

Use Pickle XP for unlawful purposes
Submit false, misleading or manipulated information
Interfere with the app, website, servers or security systems
Attempt to access another user’s account
Scrape, copy or harvest data from Rallo without permission
Reverse engineer or copy the app
Upload viruses, malware or harmful code
Use Rallo to harass, abuse or harm others
Use automated tools to manipulate XP, ladders, accounts or scores
Infringe intellectual property or privacy rights

10. App stores

If you download Rallo from the Apple App Store or Google Play, your use of the app may also be subject to Apple’s or Google’s terms, policies and app store rules.

Apple and Google may process payments, subscriptions, refunds or app distribution matters under their own terms.

Apple’s App Store Review Guidelines and Google Play’s Developer Program Policies include requirements around safety, legal compliance and user protection.

11. Payments and subscriptions

Rallo may offer paid features, subscriptions, one-off purchases, lifetime access or promotional pricing.

Prices will be shown before purchase.

If you buy through Apple or Google, your payment, renewal and cancellation will usually be managed through your Apple App Store or Google Play account.

If you buy directly from Rallo, payment terms will be shown at checkout.

Subscriptions may renew automatically unless cancelled before the renewal date.

You are responsible for managing cancellations through the platform where you purchased.

Nothing in these Terms limits your rights under Australian Consumer Law.

12. Refunds

Refunds for purchases made through Apple or Google are handled by Apple or Google according to their policies.

We will assess refund requests in line with Australian Consumer Law and any applicable platform rules.

13. Lifetime access

If Rallo offers a lifetime plan, “lifetime” means access for the lifetime of the Rallo product or service, not your lifetime or the lifetime of any device.

Lifetime access may be subject to fair use limits, storage limits, product changes, platform changes, legal requirements and service availability.

We will not remove paid access unfairly, but we may make reasonable changes to protect the security, stability and sustainability of the service.

14. Promotions, offers and early access

From time to time, Rallo may offer early access, launch offers, discounts, referral offers or promotions.

Promotional offers may have separate eligibility rules, expiry dates or conditions.

We may change or withdraw promotions where reasonable, including where there is misuse, technical error or fraud.

15. User content

Posting Content: You may be able to submit or share content, including usernames, profile details, game notes, comments, photos, feedback or other material. We reserve the right, at our sole discretion, to allow or prohibit the posting and hosting of User Content on our Site.

You must only upload or share content that you have the right to use.

We may remove content if we reasonably believe it breaches these Terms, infringes someone’s rights or creates risk for Rallo or other users.

Licence to Use User Content: You own your content, but you give Rallo permission to use, display, store, process and share it as needed to operate the app and provide the services.

User Responsibilities: You are solely responsible for your User Content and the consequences of posting or publishing it. You confirm that you own or have the necessary licences, rights, consents, and permissions to publish the User Content you submit.

Content Accuracy and Compliance: You agree that any User Content you provide does not and will not breach any law or infringe the rights of any third party, including copyright, trademark, privacy, and data protection laws.

Removal Rights: We reserve the right to edit or remove any User Content at any time without prior notice, for any reason, and without liability to you or any other party. This can include User Content that we believe violates these Terms or our policies, or which we find otherwise objectionable or inappropriate.

No Obligation to Publish: We are not obligated to publish any User Content on our Site and can remove it in our discretion, without notice.

16. Feedback and suggestions

If you send us feedback, ideas or suggestions, we may use them to improve Pickle XP without owing you payment or attribution.

17. Intellectual property

Unless otherwise indicated, we own or license the Content and all intellectual property rights (including any copyright, registered or unregistered designs, illustrations, artwork, patents or trade mark or logo rights and domain names) displayed or used on the Site (Our Intellectual Property).

We authorise you to access and use the Site solely for your own personal use and to display, print and download the Content onto your personal device provided that you do not remove any copyright notice included in Our Intellectual Property.

Subject to the above, your use of, and access to, the Site and the Content does not grant or transfer to you any rights, title or interest to Our Intellectual Property. Unless otherwise permitted in these Terms, you must not:

• copy or use, in whole or in part, any of Our Intellectual Property;

• reproduce, retransmit, distribute, display, disseminate, sell, publish, broadcast or circulate any of Our Intellectual Property; or

• breach any intellectual property rights connected with Our Intellectual Property, including altering or modifying any of Our Intellectual Property, causing any of Our Intellectual Property to be framed or embedded in another website or platform, or creating derivative works from Our Intellectual Property.

Nothing in the above clause restricts your ability to publish, post or repost Content or Our Intellectual Property on your social media page or blog, provided that:

• you do not assert that you are the owner of the Content or Our Intellectual Property;

• unless explicitly agreed by us in writing, you do not assert that you are endorsed or approved by us; and

• you do not damage or take advantage of our reputation, including in a manner that is illegal, unfair, misleading or deceptive; and

• you comply with all other terms of these Terms.

18. Privacy

We respect your privacy and understand protecting your personal information is important. Our Privacy Policy (available on the Site) sets out how we will collect and handle your personal information.

What happens if we discontinue the Site

We may, at any time and without notice, discontinue the Site (in whole or in part), or exclude any person from using our Site.

19. Account deletion

You may request deletion of your account by contacting us at [Insert email address] or using any account deletion feature available in the app.

We may retain some information where needed for legal, security, fraud prevention, dispute resolution, backup or legitimate business reasons.

20. Availability and changes

We aim to keep Rallo available and working, but we do not guarantee uninterrupted or error-free access.

We may update, change, suspend or discontinue features from time to time.

We may also perform maintenance, fix bugs, update the XP system, change designs, add or remove features, or make changes required by app stores, law or technical providers.

21. Third-party services

The Site may contain links to websites operated by third parties. Unless we tell you otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. We recommend that you make your own investigations with respect to the suitability of those websites. If you purchase goods or services from a third party website linked from the Site, such third party provides the goods and services to you, not us.

We may receive a benefit (which may include a referral fee or a commission) should you visit certain third-party websites via a link on the Site (Affiliate Link) or for featuring certain products or services on the Site. We will make it clear by notice to you which (if any) products or services we receive a benefit to feature on the Site, or which (if any) third party links are Affiliate Links.

22. Disclaimers

Rallo is provided on an “as available” basis. We do not guarantee that Rallo will always be available, error-free, secure or suitable for your specific needs.

We do not guarantee that XP, ranks, ladders, scores or progress records will always be accurate or uninterrupted. We do not guarantee any improvement in pickleball skill, fitness, health or performance.

23. Liability

The Site may contain links to websites operated by third parties. Unless we tell you otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. We recommend that you make your own investigations with respect to the suitability of those websites. If you purchase goods or services from a third party website linked from the Site, such third party provides the goods and services to you, not us.

We may receive a benefit (which may include a referral fee or a commission) should you visit certain third-party websites via a link on the Site (Affiliate Link) or for featuring certain products or services on the Site. We will make it clear by notice to you which (if any) products or services we receive a benefit to feature on the Site, or which (if any) third party links are Affiliate Links.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot be excluded under Australian Consumer Law.

To the extent permitted by law, Rallo is not liable for indirect loss, loss of data, loss of profits, loss of opportunity, personal injury caused by your own activity, or loss arising from misuse of the app.

Where we are allowed to limit liability, our liability is limited to resupplying the service or the amount you paid for the relevant service.

24. Safety

You are responsible for using Rallo safely.

When playing pickleball or completing drills, consider your surroundings, court conditions, weather, fitness, footwear, equipment and other players.

You should follow venue rules, club rules and instructions from coaches, organisers or facility operators.

25. Suspension or termination

We may suspend or terminate your account if we reasonably believe you have breached these Terms, misused Rallo, created risk for other users, infringed rights or acted unlawfully.

You may stop using Rallo at any time.

If your account is terminated, some sections of these Terms will continue to apply, including intellectual property, privacy, liability and dispute provisions.

26. Changes to these Terms

We may update these Terms from time to time.

If changes are significant, we will take reasonable steps to notify users.

The latest version will be available on our website or in the app.

Your continued use of Rallo after changes means you accept the updated Terms.

27. Governing law

These Terms are governed by the laws of New South Wales.  Each party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in New South Wales and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts. 

28. Contact

For questions about these Terms, contact:

Email: hello@getrallo.app
Business name: Aely Group Pty Ltd t/a Rallo
Location: Australia