Privacy Policy

Aely Group Pty Ltd T/A Rallo (ABN 11 690 198 871) (we, us or our) is committed to protecting your privacy. This policy explains how we collect, use and protect your personal information. It applies to all personal information we handle, whether we collect it through our website, in person, or through other means.

1. Quick overview

• We collect information you provide to us and information we gather when we interact with you

• We use this information to provide our services and improve your experience

• We protect your information using secure systems and processes

• You have rights regarding your personal information, including access and correction rights

2. Information we collect

We may collect the following types of information.

Identity and contact details

• Name, address, email address and phone number

• Professional details

• Service related information

• Payment and transaction details for products and services you've purchased from us or enquiries about our products and services

• Your preferences for our services and your marketing preferences

• Feedback and survey responses

Digital information

• IP address and general location information derived from your IP address

• Search and browsing behaviour

• Website usage patterns

• Cookie preferences

Game and activity information

When you use Rallo, we may collect:

Game scores
Match results
Players involved in a game
XP earned
Drill completions
Streaks or activity history
Leaderboard or ladder activity
Rankings, levels or achievements

Social and friend features

If you invite friends or join a group, we may collect:

Friend invitations
Private ladder membership
Group activity
Shared match results
Basic profile visibility within your group

Device and usage information

We may collect technical information such as:

Device type
Operating system
App version
IP address
Browser type
Pages viewed
Features used
Crash logs
Performance data
Approximate location based on IP address

Professional information (for job applicants and workers)

• Employment history

• Professional experience

• Required authorisations and licences

• Professional registrations

• Information about your right to work in the relevant jurisdiction

Payment information

Rallo offers paid features like monthly and annual subscriptions. As such, payments may be processed by third party payment providers such as Apple, Google or Stripe. We do not store full credit card details.

3. How we collect information

We collect information when you:

Visit our website
Join our waitlist
Create an account
Use the Rallo app
Log games or drills
Invite friends
Join a ladder
Contact us
Interact with emails, ads or analytics tools

4. How we use your information

We use your information to:

Create and manage your account
Let you track games and scores
Calculate XP, ranks, streaks and badges
Show your progress
Power private ladders and friend features
Improve the app and website
Send product updates and launch emails
Respond to support requests
Prevent misuse, fraud or fake activity
Fix bugs and monitor performance
Comply with legal obligations

5. How we share information

We do not sell your personal information.

We may share information with trusted service providers who help us operate Pickle XP, including:

Hosting providers
Database and storage providers
Analytics tools
Email providers
Payment providers
Customer support tools
Crash reporting and performance tools

We may also share information if required by law, regulation, legal process or to protect the safety, rights or security of Rallo, users or others.

6. Public and private visibility

Some information may be visible to other users depending on how you use Rallo.

For example:

Your username may appear in a ladder
Your game result may appear in a private group
Your XP, rank or badge may be visible to friends
Your profile details may be visible to players you connect with

We aim to keep social features simple and transparent. Private ladders are intended for invited users only.

7. Data storage and security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

This may include encryption, access controls, secure hosting, monitoring and limiting who can access user information.

The Australian Privacy Principles include obligations around open and transparent personal information handling and taking reasonable steps to protect personal information.

8. Cookies and analytics

Our website may use cookies, analytics tools and similar technologies to understand website traffic, improve content and measure campaign performance.

These tools may collect information such as pages visited, referral source, browser type and approximate location.

You can usually disable cookies through your browser settings.

9. Marketing communications

If you join our waitlist or sign up to Rallo, we may send you emails about:

Product updates
Launch news
Early access
Feature announcements
App tips
Promotions

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us.

10. Accessing or correcting your information

You can contact us to request access to the personal information we hold about you or ask us to correct inaccurate information.

We may need to verify your identity before processing your request.

11. Deleting your account or data

You can request deletion of your account or personal information by contacting us at:

Email: hello@getrallo.app

We may need to retain some information where required for legal, security, fraud prevention or legitimate business reasons.

12. Children and younger users

Rallo is designed for general pickleball players. If the app is used by children or younger players, a parent or guardian should supervise their use.

We do not knowingly collect personal information from children where parental consent is required by law.

If you believe a child has provided us with personal information without appropriate consent, please contact us.

13. Overseas disclosure

Some service providers we use may store or process information outside Australia.

Where this happens, we take reasonable steps to ensure personal information is handled appropriately.

14. Changes to this Privacy Policy

We may update this policy at any time by posting the revised version on our website. We recommend that you review our website regularly to stay current with any policy changes.

15. Contact us

For privacy questions, access requests, corrections or complaints, contact:

Email: hello@getrallo.app
Business name: Aely Group Pty Ltd t/a Rallo

If you are not satisfied with how we handle your privacy concern, you may be able to contact the Office of the Australian Information Commissioner.